Frequently Asked Questions


 

Renewals

The preferred method for members is to renew online at www.nawbo.org under “Membership” under “Membership Dues.” Having members renew online via the National Web site will guarantee a smooth and timely join process that will maximize the member’s NAWBO® experience.

If you do not have a user id and password to access www.nawbo.org please follow the steps to create one and proceed to follow the steps listed above. If you have any additional questions please contact us.


Payments

Does the system remember my credit card information?  

No, it does not for security reasons.  

Can I pay for a guest?

Yes, follow the online reservation instructions and after clicking Register Now, you can Continue as a Guest. 

Can I pay by check?

Yes, you can pay at the door if you are paying by check.  However, please contact us PRIOR to the meeting date to let us know you will be paying by check.  This option is only for Members.  Guests must pay by credit card unless they come as a walk-in and pay the walk-in fee ($10 more than regular guest price.)

How do I know the reservation is completed?

Once you enter your credit card information, it may take up to 30 seconds to process.  Once that’s done, a confirmation screen will pop up and allow you to print out the receipt.  You will also receive a confirmation via email immediately following the transaction.  If you don’t get a confirmation screen or an email, it probably did not complete.


Meetings

I have allergies or special needs for my meal. Can I add notes to my reservation?

Absolutely!  Just add your special needs in the Comments section of your reservation.


Password

I never received a password. What should I do?

The system we use for your profile is set to automatically send you a password to the email address we have on file. So, if you asked for a password and you didn’t receive one, there are usually two reasons for that:

1. We may have an old email address for you on file (not very likely, but it does happen occasionally)

2. Your business has a spam filter system in place that’s filtered the email you were sent with your password in it (a much more likely scenario).

So, check your spam filter first. If you can’t find it there, please contact us by filling out the form here with the primary email address you would like to use for your account.

Can I Change My Password?

The first time you log in, you’ll be given a password by the system. If you want to change that password, you can do so after you log in the first time. To do this, click on the Change Password link at the bottom of the About tab (just below your contact information).

If you ever forget or lose your password, you can request a new password any time you want, as often as you want.

Finally, if you do change your password, please don’t use something simple to crack like, “password” or “ABC123”


Profile

Further instructions on how to use the member directory and update your profile can be found here.


Still need help? Please contact us here.