Frequently Asked Questions
Renewals
The preferred method for members is to renew online at www.nawbo.org under “Membership” under “Membership Dues.” Having members renew online via the National Web site will guarantee a smooth and timely join process that will maximize the member’s NAWBO® experience.
If you do not have a user id and password to access www.nawbo.org please follow the steps to create one and proceed to follow the steps listed above. If you have any additional questions please contact us.
Payments
Does the system remember my credit card information?
No, it does not for security reasons.
Can I pay for a guest?
Yes, change the quantity of tickets and complete your purchase.
Can I pay by check?
No, at this time we only accept credit cards via the website prior to the event.
How do I know the reservation is completed?
Once you enter your credit card information, it may take up to 30 seconds to process. Once that’s done, a confirmation screen will pop up and allow you to print out the receipt. You will also receive a confirmation via email immediately following the transaction. If you don’t get a confirmation screen or an email, it probably did not complete.
Meetings
I have allergies or special needs for my meal. Can I add notes to my reservation?
Absolutely! Just add your special needs in the Comments section of your reservation.
Can I have a refund if I missed a meeting?
All sales are final. We take account of all who have registered to cover the cost of the event.
Event Registrations
I can’t remember if I registered for an event?
When you are logged in and go to an event page, a pop up will appear telling you that you are registered, if you have already registered for that event.
Can I register a guest?
Yes, you may add additional tickets to your purchase by changing the quantity before checkout.
I want to bring a guest but I’ve already registered. How can I register a guest?
You can purchase more tickets at anytime. When the pop up tells you that you’ve already registered. Close it and then you can add another person. Please make sure to add their name to the ticket before purchasing.
Password
I Need a password. What should I do?
The system we use for your profile is set to automatically send you a password to the email address we have on file. You can request a new password at anytime.
request a new password
Go to the login page and select the second radial button “Request Password” if you are a member but do not have a password and follow the directions. You will be sent a password to the email address we have on file. If you don’t receive your password shortly, check your spam filter. Once you receive the email with the password in it, you can log in to your profile.
*If you are having problems requesting a password, please contact us with the primary email address you would like to use for your account.
Can I Change My Password?
If you already have a password, you can simply log in using it. And if you forget it, you can simply reset it (as often as you need to).
Profile
Further instructions on how to use the member directory and update your profile can be found here.
Still need help? Please contact us here.